tosize

Bedankt voor je positieve review! Wat fijn om te horen dat je zo tevreden bent over onze service en dat het bestelproces vlot verliep. We zijn blij dat de platen perfect gezaagd en goed verpakt bij je zijn aangekomen. Veel succes met je project en hopelijk tot een volgende keer! Hartelijke klusgroet, Het team van TOSIZE

Ik werd door tosize op een gepaste en professionele wijze geholpen bij de keuze van het lateriaal dat ik best kon gebruiken voor mijn project. Bestelling is heel gemakkelijk op de site (mijn platen moesten aan 1 zijde een schuine zijde hebben) en op de site zijn verschillende vormen te kiezen. Er is bij de bestelling een tijdsframe van 3 dagen te kiezen wat wel handig was zodat ik zeker thuis was bij de levering. De platen zaten allemaal heel goed verpakt en alles was perfect gezaagd. Top van het tosize team

Vielen Dank für Ihr Feedback. Wir sind stets bemüht, Bestellungen und eventuelle Stornierungen so schnell und sorgfältig wie möglich zu bearbeiten. In diesem Fall haben wir innerhalb eines Tages reagiert und die Bestellung wie versprochen storniert und gutgeschrieben. Wir setzen alles daran, unseren Kunden einen reibungslosen und transparenten Service zu bieten. Wir hoffen, Sie bei einem zukünftigen Projekt unterstützen zu können und Ihnen eine positive Erfahrung zu bieten. Herzliche Grüße, Das Team von TOSIZE

Ich hatte meine Bestellung (Samstag) aufgegeben un per Überweisung bezahlt. Am selben Tag hatte ich versucht die Bestellung zu stornieren. Am Dienstag in der Folgewoche bekam ich eine Mail mit dem Hinweis, dass meine Bestellung storniert wurde. Am Mittwoch bekam ich eine Mail, dass meine Bezahlung eingegangen ist und die Lieferung in den nächsten Tagen erfolgen wird. Auch am Mittwoch hatte ich versucht, erneut zu storniern. Bis heute habe ich keine Antwort erhalten! Heute hatte ich erneut versucht den Auftrag zu stornieren und da bekam ich die automatisierte Antwort, dass die Bestellung bereits in der Produktion ist! Bitte um rasche Kontaktaufnahme!

Thanks so much for your lovely feedback! We're glad the circles were spot on and that you're happy with the quality and service. Enjoy working with the plywood! Greetings from the team of TOSIZE

I’m so pleased with my order, 2 x circles of marine plywood, the measurements were exact and great quality wood! Fast service too!

What a fantastic review, thank you so much! It really makes our day 😊 We’re very happy to hear that you had such a great experience — from the help via chat to the ease of ordering and delivery, even all the way to Sweden 🇸🇪 That’s exactly what we do it for! This kind of experience is precisely our goal. Cutting 32 pieces in 9 unusual shapes is certainly not an everyday job, so it’s extra nice to hear that the precision and reliability made the difference for you. Of course, our aim is always zero damage, and if anything does happen we’re more than happy to resolve it, but we’re glad to hear you were still able to use the material. If you start a new project in the future (complex or nice and simple), we’ll be happy to help you again. Thanks again for your trust and for taking the time to share such detailed feedback! Kind regards, The TOSIZE team

Chat was very helpful when I had questions before ordering. Having 32 pieces in 9 unusual shapes cut and shipped all the way to my house felt like magic. Apart from the fact that it would not be possible to have these complex shapes cut at my local wood supplier, having the fine tolerances guaranteed is very reassuring. Prices are surprisingly low, even with shipping (all the way from the Netherlands to Sweden). There was only very minor damage to a corner on 2 of the 32 pieces. I don't know if ToSize would replace them for me, but for this project it's not critical and I'm not going to bother. Even if I'd just build a simple rectangular box in the future, I might order the pieces from ToSize. The online ordering, not having to calculate the optimal cutting scheme myself, not having to put faith in some guy at the saw and getting home delivery. All very convenient!

Hi, Thank you for sharing your experience. We are sorry to read that you encountered several issues with your orders. Unfortunately, we are unable to find your name or email address with this review, which means we cannot access your order history or check what happened in your case. Could you please contact our customer service team and mention your order number or the email address used for your order? We would be happy to look into this and see how we can help. We look forward to hearing from you. Kind regards, The TOSIZE team

Cuts are perfect, wood nicely packed but. 1st order, one part was missing. They told me that they can send me the missing part but I needed to build something and couldnt wait, didnt had time to wait for them to do it. Beside that, I choosed a delivery day ( friday ) and took holiday to be there as they asked. The day-d the delivery couldnt be done this day and have been delayed to the next monday. I lost 1 day of holiday for nothing, could not work on my project during the weekend and had to ask someone to stay at my place all day long. 2nd order, all wood came completely wet and delivered at my neighboor house without any notification or phone call. Package was destroyed and a big part of the mdf wood was busted, few of them had water marks. They asked me to report all the parts with pictures, took me a while to do it. After that they decided to send me a second batch of all the parts that have been damaged. Took 1 month to have everything in order. Beside that, all cuts are nice clean and perfect. They answer in less than 24h ( open days ) to requests and emails. And the delivery is not totaly their responsibility ( but they should put "fragile" or something on the packages ) so I can understand. Could be that I am unlucky, people seems mainly happy with that platform.

We hebben een plaat besteld en deze was fel beschadigd. We hebben via e-mail contact opgenomen om dit te melden, maar hebben nooit een antwoord ontvangen.