simplebikestore

The bike was well packaged and sent on its' way the right time. The communication with the company and the help I received were good. If I were them I would use the older website since it contained more filters about choice. overall it was a good experience.

Specs and price of the bike are very good. Delivery took a little longer than specified on the website (took 3 weeks overall). When I reached to the shop, they answered my questions quickly and professionnally.

Not all things which are listed as they are in stock, are really in stock. But it is not ****

Thank you, the bike is wonderfull!

I ordered an Omnium Cargo, nothing I can complain about. Thanks!

Even if there is a problem, they react fast and find a proper solution. And yeah, they sell really hot bike frames ;)

Vor Bestellung sehr, sehr netter Chatkontakt, um Lieferbarkeit eines Rahmens zu erfragen. Nach Bestätigung direkt bestellt und per Paypal bezahlt. Angegebene Versand-/Lieferzeit auf der Webseite: bis zu 3-4 Wochen. Nach 5 Tagen bereits Versandbestätigung, nach nur weiteren 3 Tagen war der Rahmen in Deutschland und ist wohlbehalten (sehr sicher verpackt) bei mir angekommen. TOP!

I wanted to buy two camera through the shop, one arrived damaged. The return was already a struggle but in the end we agreed on me filling out the form and sending it back, but paying for the shipping myself with the option to get it refunded once the manufacturer of the camera confirmed their fault with the defect. The camera arrived back with the shop in February, even after several mails, reminders and so on I haven’t received any money back. At first, a month after tracking said the camera was received back, they claimed the person responsible to handle had not been in but would take care of it soon. Another six month later my request for the refund was met with a claim that they’ve now received replacement stock and would send me a new camera. I wasn’t intrested in an exchange from the beginning, I wanted a refund. After informing them of this, they asked for my receipt of the shipping? I mailed this in as well and haven’t heard back since. So yeah, don’t buy there if you would want to return damaged/defect items. Very disappointed and I just consider it teaching money to never order there again.

I have contacted them multiple times regarding the cancellation of my order for the Tenways CGO600 Pro (black, small). Each time I was told the bike was on its way, while in reality it had already been out of stock for a long time. Even during my visit to the physical store, a staff member called a Tenways representative directly while I was standing there, and it was confirmed that this model in this color and size is completely sold out and can no longer be delivered. Despite my repeated notifications both by phone and in the store, my order has still not been cancelled. This has been dragging on for far too long now.

Als je redelijke annuleringsvoorwaarden belangrijk vindt, zou ik toch twee keer nadenken... Ik heb mijn bestelling geannuleerd voordat hun eigen trackingsysteem zelfs maar aangaf dat “een medewerker mijn bestelling heeft bekeken” — wat betekent dat er duidelijk nog tijd was om de bestelling tegen te houden voordat deze werd verwerkt. Ondanks dat hielden ze vast aan het aanrekenen van herbevoorradingskosten. Toen ik aangaf hoe onredelijk dit was, was hun reactie in feite: “Normaal gesproken weten mensen, wanneer ze een bestelling plaatsen, dat ze het product willen hebben.”... Bovendien zijn de zogenaamde “herbevoorradingskosten” niet eens een vaste kost voor de verwerking: het gaat om een percentage van de waarde van de aankoop. De vermeende kost van het “opnieuw op voorraad brengen” wordt dus op de een of andere manier hoger simpelweg omdat het product zelf duurder is. Dat slaat weinig ergens op als de kosten daadwerkelijk bedoeld zijn om administratieve of verwerkingskosten te dekken. €100 om een frame van €700 opnieuw op voorraad te brengen? Kom op...