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Jocelyne Tai
01-05-2021Ordered in October 2020. My order of €116 got returned to the sender in December after the post office screwed up (it never arrived). Fine well, emailed them in January when I became aware of it, they said that they’ll contact me when it arrives. Okay cool. Waited 3 months and didn’t get any update regarding the package only when I notified THEM that the package has been laying in the sorting centrum in Shibuya do I get a confirmation that the package has arrived... great. They offered a refund or reshipment, I obviously choose refund at that point, AND THEN they email me that ill get the refund when they’ve received the order... Waited an entire month for that to happen, but I once again had to email them about it. Only after I sent a lengthy pissed off email did they issue the refund. So basically what I want to say is: DO NOT BUY FROM THEIR SITE. Their customer service sucks, is incredibly rude and doesn’t give you any information regarding the order. I had to wait 6 months in total till they issued a refund and they don’t even refund the shipping cost... ABSOLUTELY HORRIBLE EXPERIENCE.
Susanna
04-09-2026Had de Sakura lucky bag besteld op 6 juni, vandaag ontvangen. Niet waard voor het geld wat je ervoor betaald, producten zijn misschien 20 euro aan waarde..heb er 75 euro incl verzendkosten betaald en daarbij ook nog eens 20 euro inklaringskosten. Beter naar Miniso...stukken goedkoper. 1x nooit meer :(