Acceptable
We visited your restaurant on Mother's Day. Nice venue, FABULOUS live music, reasonable food though not 5-star dining. All was quite acceptable, but we were exceptionally disappointed when we requested a cheese board to finish off our champagne. It was about 14h00 and many guests were still eating, when the waiter returned the message that the kitchen was closing and could not prepare this. We confirmed that a few crackers, limited cheese and any preserve would be shared if at all possible. He then took about 20 minutes to confirm that he would bring that, and again we waited more than 30 min. By now our drinks and coffee were done and we prepared to leave. I spoke to the service manager and informed her in detail, when she responded that the kitchen refused the request. This is not acceptable for an establishment of your rating and tainted the whole experience that day.
Geschreven door anonymous op 28 mei 2025