TERRIBLE COMPANY
After they received the bank transfer payment for the order they stopped replying to emails, they never replied to their chat and they do not answer the phone. They have missed the shipping window by 24 hours. Not sure if they are inept or fraudulent yet -------------------------- Update. DO NOT BUY FROM THIS COMPANY BEFORE READING 1. We have tried calling them for 3 days about our order, not once has the phone been answered. 2. Their chat is "online" but never answered 3. They ignored my email for two days After all of this, they noticed this review and hopped into action. They claim that they couldn't verify the bank transfer for 2-3 days, this is obviously not true as IBAN transfers are instant. Their emails are rude and defensive. I have never actually encountered a worse business. I ordered from them because of their commitment on their site to ship next day. This is on all of these products In stock and ordered before 23:59, delivered tomorrow* Not true, and even if it were true that they have ever shipped an order next day, does anyone really believe that they can somehow send something the next day even if you purchase at 1 minute before midnight? Do they have a courier with a private jet? Clearly not to be trusted as they have a blatant lie on every product listing on their website. At this point, the alarm system will not reach me in time for my project, so I have requested a cancellation of all items and a full refund. I will update this review and let people know how long the refund takes (it can be instant if they choose) But based on my review and the others that I wish I had bothered to read before sending this mess of a company my money. AVOID Date of experience : September 19, 2024
Geschreven door Craig Haynes op 20 sep. 2024