Reactie van Bierens Incasso Advocaten
Dear Mr. Yildiz, We are sorry to hear that your experience working with us did not meet your expectations. Client satisfaction is our top priority, and we take your feedback very seriously. Our approach to international debt collection is to first make every effort to resolve cases without legal proceedings. We therefore generally pursue all available extrajudicial options before discussing or recommending legal action. This is why legal proceedings are typically only considered once the available amicable collection options have been exhausted. While we understand that you may have expected all available options to be discussed earlier, our intention is always to avoid unnecessary legal costs and escalation for the benefit of our clients. With regard to the invoice you received, all applicable fees are set out in our policy, which all clients are required to agree to before we proceed with handling their case. As we do not wish to discuss case-sensitive information publicly, we invite you to contact our Customer Care team for a more detailed explanation of the applicable fees or to discuss any other questions you may have regarding your case. Please contact the team at customercare@bierensgroup.com. We appreciate you taking the time to share your feedback and regret that your experience did not meet your expectations. Kind regards, Bierens Debt Recovery Lawyers
Geschreven door Alex op 09 jun. 2026