Excellent quality at a reasonable price
The spectacles were beautifully built and clearly reflect a high quality craftsmanship. All the expectations were clearly met. The customer service, however, may learn to behave properly. They get irritated on questions, despite the fact that almost no automatic updates are ever sent by the system. Thank you for your reply to my comment. I fully understand that my remark "unless it was in your dreams" was quite impolite and I regret that. However, that remark was instigated by continuous irritating messages sent to me by your customer service. For example: 1. After placing the order I asked that around when it might be despatched. They replied that "It was told to you while checking out that this particular frame will require at least 13 working days". Nothing was "told to me" when I checked out and instead of telling me that "it was told to me", your customer service executive could have just mentioned the timeline. There was a clear tone of irritation in her/his email. 2. No status updates were sent to me ever by the website itself. The last update I saw after logging in to Kodano was "bij de schilderij". When that update did not change for more than a week, I asked when it will be despatched and the same customer service executive replied "we have told you several times the tracking number". Once again, I never received any tracking number before and the status was never updated on the website. The customer service executives are basically very low attitude people as they do not know what language must be used. There are additional errors in your system as it never sends an update and the AI robot gives false information. So, in short, my comment "in your dreams" while clearly being impolite was motivated by the rude behavior of this specific customer service executive as they kept on sending impolite replies BEFORE I got irritated and sent this. I hope you can improve your behavior and your automatic status sending mechanisms in future. Even if you don't, it is up to you as I care the least about them.
Geschreven door Community-lid op 10 sep. 2026