Horrible customer service 0/10
Ordered in October 2020. My order of €116 got returned to the sender in December after the post office screwed up (it never arrived). Fine well, emailed them in January when I became aware of it, they said that they’ll contact me when it arrives. Okay cool. Waited 3 months and didn’t get any update regarding the package only when I notified THEM that the package has been laying in the sorting centrum in Shibuya do I get a confirmation that the package has arrived... great. They offered a refund or reshipment, I obviously choose refund at that point, AND THEN they email me that ill get the refund when they’ve received the order... Waited an entire month for that to happen, but I once again had to email them about it. Only after I sent a lengthy pissed off email did they issue the refund. So basically what I want to say is: DO NOT BUY FROM THEIR SITE. Their customer service sucks, is incredibly rude and doesn’t give you any information regarding the order. I had to wait 6 months in total till they issued a refund and they don’t even refund the shipping cost... ABSOLUTELY HORRIBLE EXPERIENCE.
Geschreven door Jocelyne Tai op 01 mei 2021