Good plants, very bad shipping
I ordered two plants for delivery to my home address. DPD was selected as the shipper for both plants (they shipped separately). The first plant was supposed to be delivered, I stayed home the entire day to receive the delivery, and it never arrived that day. When I looked at the tracking details for the DPD shipment, the delivery person claimed that I was not home, and could not deliver the shipment. This was a lie, as I was home the entire day. When I contacted Plantcentraal about this problem, it took them 3 working days to respond. Their response was "we have no control over the shipment proces after shipping", and they suggested that I give DPD feedback. I am not DPD's customer. I definitely did not choose to use DPD for the shipment. I did not pay DPD to delivery an item, I paid Plantcentraal to delivery my order. Plantcentraal is the customer of DPD, and they should be taking responsibility for DPD's bad service. To get my order delivered, I had to use a distant pickup-point, wasting my time traveling across the city, because DPD would not do their jobs. I will never order from Plantcentraal again, because they refuse to take responsibility for problems in the shipping process, and made it my problem to solve.
Geschreven door Lonnie op 07 jun. 2026